Terms & Conditions

These terms are valid from August 2017. We hold the right to change these terms and we advise customers to check these before placing an order.

 

General Information

This webstore is run by Wildward (VAT No. FI25110556) and is located in Finland.

 

Products and Pricing

We consider all our products to be in two different categories: ready-to-order and made-to-order. Ready-to-order can be ordered when there is stock available and they are subject to availability. Made-to-order items are items manufactured in our workshop and are made when the order is placed. If they are marked as in stock, it means that we have the materials for them. Made-to-order items may be considered as ‘out of stock’ when manufacturing materials are unavailable.

The availability of items varies according to supply and demand. Many of our ready-to-order items are surplus items that we have sourced. Other items may come and go as demand dictates.

Prices include 24% VAT and are final. We may offer discounts on case-by-case basis. We hold the right to change prices and small details on our products.

 

Delivery

Due to a heavy production schedule, it may occur that many Vihe products are handmade to order – ‘Add to order’ often means we will start to prepare your product. We generally ship our items within 2 to 3 business days if the items are available in the store. For made-to-order items we normally allow up to 2 weeks for manufacture. We will ship the whole order when we have all the items unless there is a different agreement. Custom items are handled on case-by-case basis.

Please note that our workshop is closed on weekends, so while queries may be answered during this time, production only occurs during the week. Orders will usually be dispatched before the end of the following week.

Webshop orders in Finland with a total value over €200 and EU orders with a total value over €350, include free shipping.

 

Ordering

You can order from us by

  • Using the webshop
  • Placing an email order

The easiest, safest and fastest way to order is by using the webshop and our payment systems offered there. This ensures that we receive the order exactly as you intended and allows us to process it through our system easily.

Custom requests are processed through email only.

 

Changing an order

Changes to an order can be made after the order has been placed and before it has been shipped. In case you want to make changes, please email us as soon as you can. If the order has been shipped already, we are unable to make any changes to the order.

 

Returns

We accept returns within 14 days of delivery. The customer is responsible for the shipping costs when returning an order unless eligible for full return.

Please contact us beforehand to confirm eligibility. Ineligible returns will not be accepted, and will only be re-returned on reciept of further postage costs.

A refund or exchange will be given provided that the items are returned to us unused, unworn, and in their original packaging – together with all relative labels and inclusions. Please enclose a copy of your invoice, along with details of why the item(s) have been returned.

Refunds and exchanges will be at 80% of the original sale price.

We accept returns in the unlikely event of manufacturing faults only. Please contact us beforehand so that we can assess the situation. We will then decide what further action should be taken. We accept no responsibility for items damaged by the customer, or for normal wear and tear, or for improper implementation of our care instructions wildward.com/en/care-instructions/ . In the case of a return being accepted, the item will be repaired and returned to the customer. Items will not be refunded after use.

 

Payment Information

You can pay in our webstore in the following ways:

  • Direct bank transfer
  • Paypal

 

Shipping Information

All shipping is handled via Posti Group Oyj, the Finnish postal service.

Prices vary depending on the destination & weight of your order.

 

Changes to this agreement

Wildward reserves the right to update the Terms & Conditions at any time, without notice.